1. Scope and controller
Milana Premium is an Uzbekistan clothing business serving retail customers and distributors. This policy applies to milanapremium.uz, the Milana Premium mobile application, and related account, order, support, and partnership services.
For privacy questions or requests, contact Milana Premium through the channels in the Contact us section. References to “we,” “our,” or “Milana Premium” mean the business operating these services.
2. Information we handle
Account and contact information
Name, email address, phone number, sign-in provider, account identifiers, verification status, language, and profile preferences.
Orders and delivery
Cart contents, saved products, order history, quantities, delivery city and address, postcode, delivery notes, manager assignment, payment method, payment reference, amount, and customer notes. We sell physical goods and do not process purchases through Apple In-App Purchase or Google Play Billing.
Distributor and support information
Company name, country, expected purchase volume, sales channels, requested territory, website or social profile, partnership messages, support topics, messages, replies, and related operational records.
App, device, and security information
Firebase and website account identifiers, session information, push-notification token, device platform, app language, notification preferences, network address, request metadata, and service diagnostics. Product search is performed locally unless you submit the search text through support or the assistant.
Content you submit
Reviews, newsletter details, contact requests, and messages sent to the website assistant. Please do not include passwords, bank-card details, identity documents, or other unnecessary sensitive information in free-text fields.
3. How we use information
- Create and secure your account, authenticate sign-ins, and synchronize your cart, saved products, and recent activity.
- Prepare, confirm, fulfil, deliver, and support orders for physical clothing products.
- Review distributor applications and communicate about wholesale pricing, territory, stock, and fulfilment.
- Respond to questions, support requests, account-deletion requests, reviews, and service messages.
- Send transactional or partnership notifications when enabled, and remove invalid notification tokens.
- Prevent fraud and abuse, protect accounts, diagnose errors, and maintain the reliability of our services.
- Meet accounting, tax, consumer-protection, security, and other legal obligations that apply to our operations.
Depending on the context and applicable law, these activities are based on performance of a contract, your consent, compliance with legal obligations, or our legitimate interests in operating and protecting the service.
4. Analytics and cookies
The Google tag loads on public pages with analytics storage, advertising storage, advertising user-data use, and advertising personalization denied by default. Before permission, Google may receive limited cookieless consent and technical signals used for aggregate diagnostics and conversion modelling; advertising cookies and personalized measurement remain disabled.
When you select “Allow measurement” in the cookie notice, we use Google Analytics 4 and Google Ads to understand how visitors use the public website and shop and to improve advertising campaign performance.
When enabled, we measure page views, product views, searches, cart and checkout activity, completed-order references and totals, partnership submissions, assistant opens, and manager handoffs. We do not send your name, phone number, email address, delivery address, form contents, or chat messages to Google.
Google may set first-party advertising and analytics cookies and receive technical information such as browser, device, approximate location, referring page, ad-click identifiers, and interaction timestamps. Google Signals and advertising-personalization signals are enabled only after you grant permission.
You can accept, decline, or change this choice at any time. Withdrawing permission stops future Google Analytics and Google Ads collection on this browser.
5. Service providers and sharing
We disclose information only as needed to operate the service, complete orders, communicate with you, or comply with law. Recipients may include:
- Google Firebase services used for authentication, database, cloud functions, and push notifications.
- Google Analytics and Google Ads receive limited cookieless consent and technical signals by default; full website, ecommerce, conversion, and advertising-performance measurement is enabled only after you allow measurement.
- Website hosting, database, storage, security, and technical service providers.
- Authorized Milana Premium managers, customer-support personnel, and distributor-sales personnel.
- Delivery, logistics, payment-confirmation, accounting, and ERP providers involved in an order.
- Operational notification channels, including Telegram, where authorized managers receive order or support information.
- Authorities or professional advisers when disclosure is legally required or necessary to protect rights and safety.
We do not use personal information for third-party behavioral advertising, and the mobile application does not request an advertising identifier.
6. Retention and deletion
We retain personal information only while it is needed for the purposes described above. Account and preference data is kept while your account remains active. Operational records are kept while an order, distributor application, payment confirmation, or support request is being handled.
When an account is deleted, the authentication identity and account-owned profile, saved-item, cart, recent-product, notification-token, and notification-inbox records are deleted or anonymized by the account-deletion process. Linked website sessions are revoked and personal profile data is deleted or anonymized where technically and legally permitted.
Some transaction, payment, security, fraud-prevention, or support records may need to be retained for a mandatory legal or operational period. In that case, access is restricted, the information is kept only for the required purpose, and identifying data is minimized or anonymized where possible.
You can start deletion inside the mobile app or use our public Delete Account page.
7. Your rights and choices
Subject to applicable law, you may ask to access, correct, update, export, restrict, object to, or delete your personal information. You may also withdraw consent where processing is based on consent.
- Update available profile details from your account.
- Disable optional push notifications through the app or device settings.
- Unsubscribe from marketing messages using the provided method or by contacting support.
- Change your analytics-cookie choice using the Cookie settings control above.
- Delete your account in the app or submit a request at milanapremium.uz/delete-account.
We may need to verify your identity before fulfilling a privacy request. We will not ask for your password.
8. Security, transfers, and children
We use technical and organizational safeguards designed to protect personal information, including authenticated access, encrypted HTTPS connections, access restrictions, and session controls. No system can guarantee absolute security.
Some providers may process information outside Uzbekistan. Where this occurs, we use the provider and contractual safeguards available for the service and limit transfers to information needed for the stated purpose.
Milana Premium sells clothing for adults and children, but account and purchasing services are intended for adults or people authorized to enter a purchase. We do not knowingly create accounts for children who cannot legally provide their own consent.
9. Contact us
For privacy questions, corrections, access requests, or complaints, contact Milana Premium and identify the email address or phone number connected to your account.
Business location: Uzbekistan, Andijan, Koratut 605. Phone: +998 50 155 10 10.
We may update this policy when our services or legal obligations change. The effective date at the top identifies the current version.