1. Delete inside the app
If you can sign in, the fastest method is the built-in account-deletion control:
- Open the Milana Premium mobile application and sign in.
- Open Account, then expand Security settings.
- Select Delete account and choose a reason.
- Type DELETE exactly when asked to confirm.
- Submit the deletion. You will be signed out after the process completes.
Account deletion is permanent. It cannot be undone, and you may lose access to saved products, carts, notification history, profile information, and account-linked order features.
2. Request deletion online
Use this form if you no longer have the app, cannot sign in, or prefer assistance. The request creates a Milana Premium support case. We will use the details only to locate the account, verify ownership, communicate about the request, and complete deletion.
After submission, keep the request number displayed on this page. Support may contact you to verify account ownership. We will never ask for your password.
3. What is deleted
After ownership is verified and deletion is completed, the deletion process removes or anonymizes account-associated data, including:
- The Firebase authentication identity and Milana Premium account profile.
- Account-owned saved products, cart state, recent products, language and profile preferences.
- Push-notification tokens, notification preferences, and account notification inbox records.
- Active website account sessions and account-linked profile details.
- Account-linked distributor profile/application details and support data where deletion is technically and legally permitted.
Device-scoped account data on the device used for deletion is cleared by the app. If you used Milana Premium on another device, remove the app or clear its storage after deletion to remove any remaining local cache.
4. What may be retained
Deletion does not always mean every business record can be erased immediately. We may retain limited order, payment-reference, accounting, fraud-prevention, security, dispute, or support records when needed to comply with law, establish or defend legal claims, prevent abuse, or complete a transaction you requested.
Where retention is required, the record is restricted to the applicable purpose and identifying information is minimized or anonymized where possible. It is not used to reactivate your account or for marketing.
See the Privacy Policy for additional details about data categories and processing.
5. Before you delete
- Save any order information or support references you need.
- Resolve pending payments, delivery issues, returns, refunds, or disputes with support.
- Account deletion does not automatically cancel an order that has already entered fulfilment.
- Deleting the account does not delete the Milana Premium app from your device.
- A new account created later may not recover the deleted account’s history or saved data.
6. Need help?
If the form does not work or you need help with an open order before deletion, contact Milana Premium support. Include the account email or phone number, but never send your password.